9.1. You have the right to change your mind, end the contract and receive a refund up to the end of fourteen calendar days after you (or someone you nominate) received the Goods.
You do not have a right to change your mind in respect of:
– Personalised Goods
– Products sealed for health protection or hygiene purposes, once these products are unsealed after you receive them;
9.2. To exercise your right of cancellation before the Goods have been delivered to you, you must give notice to us by hand or post to LV Client Service team, 6 Royal Exchange Buildings Cornhill LONDON EC3V 3NL, or by calling our Client Service Team on: +44 207 998 6286 or by sending us an email using our EMAIL US contact form in the CLIENT SERVICE section, giving details of the Goods ordered and (where appropriate) their delivery (you may choose to use the model cancellation form set out at Condition 9.8 below). We will fully refund or re-credit you (excluding the cost of Express or Premium delivery) not later than 14 calendar days after the day on which we have received notice from you about your decision to cancel the order.
9.3. If you change your mind and end the contract for any reason after the Goods have been dispatched to you or you have received them, you must return them to us. You will be responsible for returning the Goods in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed Return Voucher and the original invoice. Perfume products must be returned in their original packaging and in particular the crystal film covering the perfume box must still be sealed. To return the Goods, we will provide a complimentary collection service, whereby we will collect the item(s) you wish to return from your preferred address. To do so, you must call our Client Service team on: +44 207 998 6286 and they will arrange the date and time for collecting your item(s). You must allow us to collect the Goods within 14 days of telling us you have changed your mind and wish to end the contract. We will refund you the price you paid for the Goods including delivery costs by the least expensive delivery method we offer. For example, we offer Express and Premium delivery services and if you choose to have the product delivered by these services, we will only refund what you would have paid for our standard delivery option. We will refund you by the method you used for payment. We will make any refunds due to you as soon as possible.
9.4. If you do not permit collection of the Goods as required under these Conditions within a reasonable time after notifying us of your decision to cancel the Contract, we may charge you a sum not exceeding the direct cost of recovering those Goods.
9.5. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. . For shoes in particular, we highly recommend that you try your Louis Vuitton shoes on a clean floor which would not alter the sole, such as a carpeted surface. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.6. If you use our Gift Service, the right to change your mind and end the Contract under this condition can only be exercised by you and cannot in any circumstances be exercised by the recipient of the gift.
9.7 In cancelling your order for the Goods, you may use the model cancellation form below, but it is not obligatory. If you communicate your cancellation electronically (by emailing the completed model cancellation form or otherwise) we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by e-mail) without delay.
To Louis Vuitton UK Ltd, LV Customer Client Service, 6 Royal Exchange Buildings Cornhill LONDON EC3V 3NL, or by sending us an email using our EMAIL US contact form in the CLIENT SERVICE section.
(Please delete as appropriate) I/We hereby give notice that I/We cancel my/our contract of sale of the following goods [insert goods], which were ordered on [insert date]/received on [insert date].
Name of consumer:
Address of consumer:
9.8 The rights set out in this clause 9 do not affect your legal rights in relation to faulty or misdescribed products.